Postal Biz-Buzz Podcasts

Love, Trust, Loyalty, "Tails" from a Dog that Nobody Wanted

Jill Horan, Special Education Teacher and Author chats with Art about her book "The Dog That Nobody Wanted" a heartwarming true story of hope and transformation written from the perspective of Joey the dog who finally found his "forever home". 

Come "Snail" Away with Direct Mail Tracking and Campaign Management

Dave Lewis, President of SnailWorks™  talks about how mail tracking and web-based interfaces create a solution that allows direct marketers to increase the effectiveness of direct mail through coordinated channels with powerful and easy-to-use reports.
Learn more at

PCC Superhero Advocate Shares the Scoop on National Postal Forum, PCC Day, and More!

Get an inside look into the 2021 National Postal Customer Counsel Day and
2022 National Postal Forum with special guest Da Shiek  Woodard, Customer Outreach Specialist (A)| USPS HQ Industry Engagement and Outreach – Corporate Affairs

Learn more about National PCC Day at
and National Postal Forum at

The USPS Vital Role in Our Country's Economy and Diversity

Attorney L. Kay Wilson former USPS Legal Eagle and USPS Advocate gives us a "Birdseye" view of the agencies significant and innovative contributions to diversity and our nations economy.  

A USPS/PCC Story of Love, Gratitude, Music, and Lobsters

When "Plan A" reluctantly gives into "Plan B" and "Plan B" becomes the best plan of all. 

Moms, Music, and Messages with Art and Lisa

In this special Mother's Day episode  Art and Lisa discuss their top 10 songs about mothers and more. Be sure listen all the way to the end for special messages to and from moms. 
P.S.  "Call your mom!"

How To Make Potentially Difficult Conversations Easier!

Difficult conversations are hard.
In this special episode internationally renowned motivational speaker and author Joy Baldridge discusses how knowing the right words to use to defuse inevitable tensions makes them easier.

Learn more about Joy by visiting her website at

Delivery Locker Systems - The Future is here!

Special guest Gary Shank, President and Founder of QTrak explains how Package Pod Delivery Locker Systems save package delivery resources by eliminating long lines at your mailroom, consolidating multiple delivery points and much more.

Learn more at by visiting QTrak's website at or by contacting Gary at  610.972.0290

Putting a "Stamp" on History with

Urban Archeologist Greg Van Antwerp!

Get ready to "dig in" as Urban Archeologist Greg  Van Antwerp brings history to life with fascinating stories of postal artifacts discovered in peoples homes.
Learn more about Greg's work by visiting his website at
Contact Greg at

Operation Santa - A Chat with USPS

"Chief Elf"!

In this very special episode Art welcomes Gail Branham, USPS Customer Relations Coordinator and "Chief Elf" for the Operation Santa Program!

Each year, hundreds of thousands of letters sent to Santa from children and families arrive at Post Offices around the country. Most letters ask for toys and games. Some ask for basic necessities. Some ask for help for themselves and their loved ones.

USPS Operation Santa makes it possible for individuals and organizations to adopt these letters and send responses and thoughtful gifts in Santa’s place.

The Power and Purpose of Connecting

Cathy Rupard, Vice President at Midwest Mailing Service and long time Industry Chair of the National PCC Advisory Board, shares her stories about the value Postal Customer Councils, the enduring power of mail, and the joy of being thankful and giving back. 

Is Print Dead?

Ed Burzminski, President and CEO Chamber Marketing Partners, Inc. discusses the value of print in today's digital world. Ed also shares an amazing and inspiring story of hope, courage, and purpose! 

Strategies and Technologies for a Successful Political Mail Campaign

Art welcomes mailing/marketing expert Tom Mackel, President of Engage Marketing Inc., QRM Inc. Co-Founder of Freewheel by PSterling, LLC, and member of MTAC for the American Association of Political consultants. Art and Tom discus a variety of to and pics related to the upcoming election including political mailings, Enterprise Payment Systems, Informed Delivery, and more.  

The U.S. Postal Service America's Most Trusted Government Agency!

Art welcomes Maureen Marion, USPS Strategic Communications Manager, to discuss what makes the United States Postal Service "America's Most Trusted Government Agency"!

"Proof" Positive - 5th State Distillery Pivots from Spirits to Hand Sanitizer!

Host Art Gerckens talks with Bridget Schulten, owner of award winning 5th State Distillery about her company's successful pivot to hand sanitizer manufacturing during COVID 19.

Using the Power of Positive Psychology to Enhance the Customer Experience

Host Art Gerckens welcomes Wanda Santos-Haynes, USPS Manager, Consumer and Industry Contact and Positive Psychology expert. Wanda explains the principles of Positive Psychology and the value of fostering a growth mindset in the workplace to produce better customer outcomes.   

Getting Back to School / Safety on Campus During Corona Virus

Host Art Gerckens welcomes Gary MacNamara, Executive Director of Public Safety & Governmental Affairs, Co-Chair Sacred Heart University Corona Virus 
Management Team, and former Police Chief for the Town of Fairfield CT.  

Gary talks with Art about the vital role of communication, advanced preparation, and strong leadership in keeping returning students and faculty safe during the Corona Virus pandemic. 

Art and Lisa's Top 10 Postal Related Songs!

Host Art Gerckens brings Postal Biz-Buzz engineer and musician Lisa Landone out from behind the scenes to have some fun discussing their top ten postal related songs.
See if you can count how many times Lisa says "you know"!

April 24, 2020

The Value of Informed Delivery to Customers and Businesses

USPS expert Frank Polacco talks with Art about the value of Informed Delivery a free service that provides users with a daily email that contains 

images of mailpieces before they arrive to the mailbox!


Frank also talks about the value to business mailers who can utilize Informed Delivery to engage users through an integrated mail and digital marketing campaign that generates additional consumer impressions, interactions, and insights.

April 8, 2020

Inside College and University Mail Center Operations

Special guest Charles (Charlie) Apicella Manager, Mail, Distribution, Print, and Op Scan Services, University of Massachusetts-Amherst and Industry Co Chair of the Western Mass. PCC talks about the inner workings of college and university mail center operations, special provisions for handling university mail during COVID-19, and of course the value of Postal Customer Council (PCC) membership.

March 18, 2020

The Value of U.S. Mail in Political Elections

Host Art Gerckens welcomes special Guest Marc Garofalo Town Clerk, City of Derby and former City of Derby Mayor. Marc provides an inside view into the election process and 
discusses the valuable role of the U.S. Mail. 

February 29, 2020

Growing Business with Direct Mail and Every Door Direct Mail Marketing


Host Art Gerckens and special guest Bill Llewellyn, President Universal Printing and Mailing Services, discus the marketing power of Direct Mail and  Every Door Direct Mail

Bill explains the differences and advantages of each service and the importance of incorporating mail into your integrated marketing campaign.

February 8, 2020

Growing Business through the Power of Connections - Introduction to Postal Biz-Buzz Podcasts

Host Art Gerckens welcomes special guest Christie Christensen, U.S. Postal Service Marketing Manager CT Valley District. Art and Chris discuss how free membership to local Postal Customer Councils will connect you to  the right people and will keep you up to date on the latest mailing, shipping and marketing innovations to help you to save time, save money, and grow your business 

December 22, 2019

Areas Inspiring Mail


We are the whole; we are greater than the sum of our parts.

We are a collective, delivering local innovations to the national stage.

Together, we have the power to effect changes that are both vast and acute.

Let's bring our ideas and collaborate with fellow change-agents.

Together, we will architect the next big thing.

Click here: then scroll down to Atlantic Area...or the Area of your choice.

Get Training, Learn To Grow.

What's Up Next

Please contact for more information.


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