Postal Customer Council

Mission Statement:

  • Foster and maintain a close working relationship between mailers and the United States Postal Service.

  • Share information about new and existing Postal Service products, programs, regulations, and procedures.

  • Facilitate the interchange of ideas among mailers and Postal Service officials.

  • Help members and their organizations grow and develop professionally through focused educational programs.

  • Promote cooperation and support between members and others who are dedicated to quality and efficiency in the mailing industry.

History of the Program:

The Postal Customer Council (PCC) program began more than 30 years ago with the formation of local mail users councils. The Post Office Department organized the councils to improve communication between postal customers and local postal managers. The councils' rallying call was a "Mail Entry" campaign, designed to regulate the flow of local mail.

Postal volume in 1961 was characterized by large swells after 5 p.m., when most of the business mail was deposited. This evening rush was getting larger and straining processing capacity. The concept of working with customers to get mail earlier in the day was realized through the Mail Early campaign and the creation of mail users councils, also known as "Citizens Advisory Councils." The name "Mail Users Councils" lasted for nearly a decade until it was changed in 1971 to "Postal Customer Council".

Once postal customers and local postal managers began working together under the council framework, both groups found that many problems could be resolved easily. Processing and delivery improved, and postal resources and equipment were used more productively.

The importance of postal customer councils has grown since the early 1970s. Today, more than 300 councils with some 300,000 members are active across the nation. Through regular meetings, mailer clinics, and seminars, PCC members are kept abreast of the latest postal developments and work closely with local post offices to make mail services more efficient.

The Postal Service stands behind the PCC program, an important avenue for improving service and understanding mailers' needs. The Postal Service supplies speakers and resources for PCC presentations and, because we share the members' interest in efficient and economical mail service, we encourage business mailers to take part in PCCs whenever they can.


Benefits of PCC Membership:

The PCC provides a forum for mailers to discuss and resolve local mailing issues with their local postmaster. Postal customer council members can interact regularly with local postal managers. They also meet other mailers and learn how the Postal Service can meet their needs and solve their mailing problems.

The PCC also serves as an avenue for its members to exchange ideas and suggestions on new Postal Service products and services. Members interacting at PCC meetings and seminars have developed many money-saving ideas.

A working relationship with mailers from other councils often results from PCC membership. Many members who meet at PCC gatherings form close bonds of cooperation. Some communicate regularly to seek and provide insight into various postal processing and delivery issues.

PCC members have also helped one another by sharing equipment and knowledge at critical mailing times. Some PCCs have even established a Postal Improvement Committee to provide advice to their members for improving their mail center operations.


Connect with a PCC

The Postal Customer Council® (PCC®) program is a valuable resource for business mailers, large and small. Local PCCs serve as an open channel for USPS®-to-business communication, providing information and best practices for achieving cost-effective and profitable mailing, education and training, as well as solving local challenges. Through regular meetings, educational programs, mailer clinics, and seminars, PCC members learn about the latest postal products and services that may help them grow their business.

Your local PCC offers these benefits...

  • Knowledge – Gain knowledge about postal products, services, and tools to improve mail quality, as well as earn a professional certificate
  • Innovative Ideas – Learn about promotions and incentives that raise awareness of innovative mail uses
  • Expert Advice – Hear about how to integrate and expand your marketing through the mail
  • New Sources – Find new sources for acquiring mailing lists
  • Networking – Network with other mailers, business mail service providers, and USPS executives and hear first-hand from others about how they use mail to be more efficient and profitable, as well as face the same challenges you face
  • Best Practices – Leverage best practices to improve mailing effectiveness, efficiency, and profitability

Find a PCC Near You ›
Find the address of your local PCC group and the contact information for the postmaster, manager, or officer in charge.

Locate PCC Events in Your Area ›
Find events to attend in your area that will provide you with valuable contacts and information to promote your business.                                           

Get PCC Education and Training Resources ›
PCC Education provides Postal Service™ business customers with information about postal products, services, and tools to help grow their business, as well as improve mail quality. These materials are suitable for all PCC educational events and can be used to create a customized professional certificate program. 

Find PCC Additional Resources ›
Stay informed and find what you need to meet your members’ needs and keep your Postal Customer Council (PCC) activities and programs running smoothly.

Learn more about Business Mail Training ›
Get hands-on experience with business mail functions, mail management, and supervisory techniques in the Executive Mail Center Management Program

Areas Inspiring Mail


We are the whole; we are greater than the sum of our parts.

We are a collective, delivering local innovations to the national stage.

Together, we have the power to effect changes that are both vast and acute.

Let's bring our ideas and collaborate with fellow change-agents.

Together, we will architect the next big thing.

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