Jill Horan, Special Education Teacher and Author chats with Art about her book "The Dog That Nobody Wanted" a heartwarming true story of hope and transformation written from the perspective of Joey the dog who finally found his "forever home".
Come "Snail" Away with Direct Mail Tracking and Campaign Management
Dave Lewis, President of SnailWorks™ talks about how mail
tracking and web-based interfaces create a solution that allows direct marketers to increase the effectiveness of direct mail through coordinated channels with powerful and easy-to-use
Learn more at
PCC Superhero Advocate Shares the Scoop on National Postal Forum, PCC Day, and More!
Get an inside look into the 2021 National Postal Customer Counsel
2022 National Postal Forum with special guest Da Shiek Woodard, Customer Outreach Specialist (A)| USPS HQ Industry Engagement and Outreach – Corporate Affairs
Learn more about National PCC Day at https://postalpro.usps.com/node/10028
and National Postal Forum at https://npf.org/
The USPS Vital Role in Our Country's Economy and Diversity
Attorney L. Kay Wilson former USPS Legal Eagle and USPS Advocate gives us a "Birdseye" view of the agencies significant and innovative contributions to diversity and our nations economy.
A USPS/PCC Story of Love, Gratitude, Music, and Lobsters
When "Plan A" reluctantly gives into "Plan B" and "Plan B" becomes the best plan of all.
Moms, Music, and Messages with Art and Lisa
In this special Mother's Day episode Art and Lisa discuss
their top 10 songs about mothers and more. Be sure listen all the way to the end for special messages to and from moms.
P.S. "Call your mom!"
How To Make Potentially Difficult Conversations Easier!
Difficult conversations are hard.
In this special episode internationally renowned motivational speaker and author Joy Baldridge discusses how knowing the right words to use to defuse inevitable tensions makes them easier.
Learn more about Joy by visiting her website at http://joybaldridge.com/
Delivery Locker Systems - The Future is here!
Special guest Gary Shank, President and Founder of QTrak explains how Package Pod Delivery Locker Systems save package delivery resources by eliminating long lines at your mailroom, consolidating multiple delivery points and much more.
Learn more at by visiting QTrak's website at https://qtrak.net/ or by contacting Gary at 610.972.0290
Putting a "Stamp" on History with
Urban Archeologist Greg Van Antwerp!
Get ready to "dig in" as
Urban Archeologist Greg Van Antwerp brings history to life with fascinating stories of postal artifacts discovered in peoples homes.
Learn more about Greg's work by visiting his website at https://www.theurbanarcheologist.com/
Contact Greg at firstname.lastname@example.org
Operation Santa - A Chat with USPS
In this very special episode Art welcomes Gail Branham, USPS Customer
Relations Coordinator and "Chief Elf" for the Operation Santa Program!
Each year, hundreds of thousands of letters sent to Santa from children and families arrive at Post Offices around the country. Most letters ask for toys and games. Some ask for basic necessities. Some ask for help for themselves and their loved ones.
USPS Operation Santa makes it possible for individuals and organizations to adopt these letters and send responses and thoughtful gifts in Santa’s place.
The Power and Purpose of Connecting
Cathy Rupard, Vice President at Midwest Mailing Service and long time Industry Chair of the National PCC Advisory Board, shares her stories about the value Postal Customer Councils, the enduring power of mail, and the joy of being thankful and giving back.
Is Print Dead?
Ed Burzminski, President and CEO Chamber Marketing Partners, Inc. discusses the value of print in today's digital world. Ed also shares an amazing and inspiring story of hope, courage, and purpose!
Strategies and Technologies for a Successful Political Mail Campaign
Art welcomes mailing/marketing expert Tom Mackel, President of Engage Marketing Inc., QRM Inc. Co-Founder of Freewheel by PSterling, LLC, and member of MTAC for the American Association of Political consultants. Art and Tom discus a variety of to and pics related to the upcoming election including political mailings, Enterprise Payment Systems, Informed Delivery, and more.
The U.S. Postal Service America's Most Trusted Government Agency!
Art welcomes Maureen Marion, USPS Strategic Communications Manager, to discuss what makes the United States Postal Service "America's Most Trusted Government Agency"!
"Proof" Positive - 5th State Distillery Pivots from Spirits to Hand Sanitizer!
Host Art Gerckens talks with Bridget Schulten, owner of award winning 5th State Distillery about her company's successful pivot to hand sanitizer manufacturing during COVID 19.
Using the Power of Positive Psychology to Enhance the Customer Experience
Host Art Gerckens welcomes Wanda Santos-Haynes, USPS Manager, Consumer and Industry Contact and Positive Psychology expert. Wanda explains the principles of Positive Psychology and the value of fostering a growth mindset in the workplace to produce better customer outcomes.
Getting Back to School / Safety on Campus During Corona Virus
Host Art Gerckens
welcomes Gary MacNamara, Executive Director of Public Safety & Governmental Affairs, Co-Chair Sacred Heart University Corona Virus
Management Team, and former Police Chief for the Town of Fairfield CT.
Gary talks with Art about the vital role of communication, advanced preparation, and strong leadership in keeping returning students and faculty safe during the Corona Virus pandemic.
Art and Lisa's Top 10 Postal Related Songs!
Host Art Gerckens brings Postal
Biz-Buzz engineer and musician Lisa Landone out from behind the scenes to have some fun discussing their top ten postal related songs.
See if you can count how many times Lisa says "you know"!
April 24, 2020
The Value of Informed Delivery to Customers and Businesses
USPS expert Frank Polacco talks with Art about the value of Informed Delivery a free service that provides users with a daily email that contains
images of mailpieces before they arrive to the mailbox!
Frank also talks about the value to business mailers who can utilize Informed Delivery to engage users through an integrated mail and digital marketing campaign that generates additional consumer impressions, interactions, and insights.
April 8, 2020
Inside College and University Mail Center Operations
Special guest Charles (Charlie) Apicella Manager, Mail, Distribution, Print, and Op Scan Services, University of Massachusetts-Amherst and Industry Co Chair of the Western Mass. PCC talks about the inner workings of college and university mail center operations, special provisions for handling university mail during COVID-19, and of course the value of Postal Customer Council (PCC) membership.
March 18, 2020
The Value of U.S. Mail in Political Elections
Host Art Gerckens welcomes special
Guest Marc Garofalo Town Clerk, City of Derby and former City of Derby Mayor. Marc provides an inside view into the election process and
discusses the valuable role of the U.S. Mail.
February 29, 2020
Growing Business with Direct Mail and Every Door Direct Mail Marketing
Host Art Gerckens and special guest Bill Llewellyn, President Universal Printing and Mailing Services, discus the marketing power of Direct Mail and Every Door Direct Mail
Bill explains the differences and advantages of each service and the importance of incorporating mail into your integrated marketing campaign.
February 8, 2020
Growing Business through the Power of Connections - Introduction to Postal Biz-Buzz Podcasts
Host Art Gerckens welcomes special guest Christie Christensen, U.S. Postal Service Marketing Manager CT Valley District. Art and Chris discuss how free membership to local Postal Customer Councils will connect you to the right people and will keep you up to date on the latest mailing, shipping and marketing innovations to help you to save time, save money, and grow your business
December 22, 2019
Areas Inspiring Mail
then scroll to Northeast Area...
Please contact GHPCC@USPS.GOV for more information.
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