Welcome to CT Valley PCCs
Welcome to CT Valley PCCs

March 7, 2018 


Sacred Heart University 

University Commons Room

5151 Park Ave Fairfield CT


Brought to you by the

Fairfield County & Greater New Haven

Postal Customer Councils

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AIM Save The Date New Haven - March 2018[...]
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This newsletter is a vehicle to help employees understand the value and better communicate events to customers who may be interested in attending.

PCC May 2017 Newsletter.pdf
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Bigger and Better: Larger mailboxes now available


A customer retrieves mail and packages from a new mailbox.


Customers can now purchase bigger mailboxes that accommodate larger packages delivered by USPS.The curbside boxes are available from online retailers. The usps.com mailbox page has ordering information. The bigger boxes are part of the Postal Service’s efforts to grow its package delivery business amid changes to the mail mix.USPS also wants to reduce failed delivery attempts that occur when letter and rural carriers are unable to deliver packages because they won’t fit in customers’ boxes.


“These next generation mailboxes allow our carriers to accommodate more mail and larger packages, which improves the overall customer experience,” said Delivery Operations VP Kevin McAdams. Manufacturers introduced the boxes this month after USPS approved new standards last year. The standards apply only to curbside boxes, not mailboxes made for door delivery service.


The Postal Service approved the standards after testing boxes that are 7 inches high, 13 inches wide and 16 inches deep. Customers who participated in the tests applauded the bigger boxes. “The postal carrier can put everything in there,” customer Janice Schnepp said last year. “I don’t have to worry about prescription medications or other mail order items being left on the front door.”


WMA PCC Video in Print 2016 .pdf
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To subscribe or unsubscribe to PCC Alerts, please send us your request at pcc@usps.gov


Join us for one of our upcoming Grow Your Business Days where we will offer an in-depth overview of our Every Door Direct Mail service as well as the benefits and features of Online Shipping at USPS.com.  To RSVP, please contact Rebekah Chamberlain, Business Development Specialist, rebekah.m.chamberlain@usps.gov or by calling (860) 524-6422.  

We look forward to seeing you there!

Change of address services (COA)

 COA requests made at Post Offices are available at no cost.

USPS wants customers to know they may be paying too much for change of address (COA) services at non-postal websites. USPS has no relationships with non-postal sites that offer change of address. Some sites charge as much as $40 to register new addresses. Others charge nominal fees upfront before tacking on hefty charges later.


Consumers often find the sites while searching for change of address information online. Some sites falsely claim to be affiliated with the Postal Service. USPS charges $1.05 identity verification fee to process COA requests submitted online.


Customers who used a non-postal site to submit a change of address request and request a refund should be referred to the business that operates the site


Since the launch of the Postal Service mobile application (app), more than 4.6 million people have downloaded the app in its iPhone, Android and BlackBerry configurations. No matter the device, customers can use the app to track packages, find Post Office locations, calculate shipping prices, look up ZIP Codes, schedule pickups, order supplies or request hold mail services.


The iPhone application, released in December 2009, has been downloaded by 3.6 million customers and is ranked the 11th most popular free business application in the Apple App Store. The Android application, released in March 2011, has been downloaded about 900,000 times.


Each platform application has recorded millions of visits. Customers using the iPhone version are visiting USPS online more than 1 million times each week. Go to https://www.usps.com/mobile/info.htm   to get started.

To subscribe or unsubscribe to PCC Alerts, please send us your request at pcc@usps.gov

PCC Insider Registration

NEW! Sign up today for the electronic newsletter, PCC Insider, created specifically for PCCs by USPS Headquarters, to receive current information about issues important to the mailing community.


PCC Insider Registration

Northeast Area Focus Meeting info & Presentations-


Get Training, Learn To Grow. https://www.usps.com/business/get-training-learn-to-grow.htm

What's Up Next

Please contact 
GHPCC@USPS.GOV for more information.

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