In case you were not able to attend the Informed Visibility Zoom presentation click the blue button below, if it asks for a Passcode, enter:   Arb10J@&

To join us, simply click on the link(s) listed below for the meeting(s) you are interested in attending and register today!  


You can find the most up-to-date PCC May 2021 Virtual Event information listed on PostalPro.  Click the PostalPro link: to access details for PCC events that can be attended online nationwide.


We look forward to seeing you there.



May 2021 PCC Virtual Event Calendar



May 11, 2021

Tuning Up the Channels – presented by Kathy Hall, President, ATIME4Marketing – Omnichannel Marketing Strategies

Buffalo/Niagara and Greater Rochester PCCs – Atlantic Area

11:00 AM – 2:00 PM EST 

Register to Attend:



May 12, 2021

ACS Address Change Service

Long Island PCC – Atlantic Area

10:00 AM – 12:00 PM EST 

Register to attend email :


Grow Your Business Day WebinarLoyalty Program – hosts Susan McGowan, USPS Senior Sales Program Specialist, Small Business and Vivian Washington, USPS Sales Program Specialist, Small Business.

USPS Small Business Program Office 

1:00 PM – 2:00 PM EST 


Register to attend:


“Train the Trainer – Things that I Learned at Disney” presented by Glen Swyers, Director - Marketing Integration at Classic - The IMAGINE Group

Central Florida, Southwest Florida, and Tampa Bay Suncoast PCCs – Southern Area

2:00 PM – 3:00 PM EST 

Register to attend:



May 13, 2021

Navigating USPS Websites, Finding Your Answer – presented by Dale Kennedy, USPS Manager, Product Classification Acceptance and Mike Filipski, USPS Business Process Specialist Principal

Greater Madison Area PCC – Central Area

8:00 AM  – 10:30 AM CST 

Register to attend:


Sacramento PCC “Town Hall” – Seamless Acceptance Updates & Mailer Score Cards presented by Tammy Talso, USPS Sacramento BMEU Manager, with Special Guest, Randy Holt, USPS HQ Business Acceptance Performance Specialist

Sacramento PCC – WestPac Area

9:00 AM  PST 

Register to attend:


Seamless Acceptance – presented by Angela Brooks, USPS Arkansas District Business Mail Entry Manager

Central Arkansas and Northwest Arkansas PCCs – Southern Area

1:00 PM – 3:00 PM CST 

Register to attend:


Business Service Network (BSN)

Memphis Area and Nashville Middle TN  PCCs – Southern Area

1:00 PM – 2:00 PM CST 

Link to attend:



May 14, 2021

Folded Self-Mailers

Vermont PCC – Atlantic Area

11:00 AM – 12:00 PM EST 

Register to Attend



May 18, 2021

What’d I Miss…in Business – presented by Terry Jones, CEO Travelocity

PCCAC Education Programming Sub-Committee and National PCC Program Office

2:00 PM – 3:00 PM EST 

Link to Attend:

Passcode: 999999



May 20, 2021

USPS State of Business – What We’ve Learned, Where We Are Headed

Chicago PCC – Central Area

8:30 AM – 10:30 AM CST 

Link to Attend:


ACS Returns – guest speaker Judy Kalus, Sr. Business Analyst, Pitney Bowes

Memphis Area and Nashville Middle TN  PCCs – Southern Area

8:30 AM – 9:30 AM CST 

Link to attend:


Grow Your Business Day – Central MO PCC Customer Appreciation Lobby Event

Columbia Missouri Post Office Lobby

511 E Walnut St

Columbia, MO  65201

Central Missouri PCC – Central Area

10:00 AM – 12:00 PM CST 

Link to Register:


USPS “State of the Business” – presented by Ed Ruiz, AVP WestPac Area

Los Angeles, Santa Ana, and Sierra Coastal PCCs – WestPac Area

11:00 AM – 12:30 PM PDT 

Link to Attend:


Powerful Women in Mail Roundtable – guest speakers discuss struggles, successes, career tips and the future for women and everyone in our industry: Bibbie Webb, Partner, LIMB Design; Chenise Ledoux, USPS District Manager; Dina Kessler, Owner, Kessler Creative; Joy Zerbach, VP, Business Extension Bureau; June Martindale, USPS District Manager; and Lindsey Taylor, USPS HQ Mgr., Customer Outreach

Houston PCC – Southern Area

11:00 AM – 1:00 PM CST 

Register to attend:


International Mailings – presented by Paul Byers, USPS BMEU Specialist

Albuquerque and Arizona Desert Skies PCCs – WestPac Area

11:00 AM – 12:00 PM MST 

Register to attend:



May 25, 2021

Direct Mail Results with EDDM & Shipping Discounts - presented by USPS, Business Development Specialists, Tonya McCurdy, Tanisha Coleman and Tanisha Rabb.

Detroit PCC – Central Area

11:00 AM EST

Register to attend:


Full Service  - presented by Will Ulrich, Midwest Direct

Central Ohio (Columbus) PCC – Central Area

1:30 PM EST – 2:30 PM EST 

Register to attend email:



May 26, 2021

Benefit of Informed Delivery for Business – presented by Steven Mills, USPS Product Management – Mailing Solutions Principal Product Management Specialist, and Verdonna Hudson, USPS Principal Product Management Specialist, and Ed Mayhew, Postal Consultant, Classification Station

Greater New York PCC – Atlantic Area

10:00 AM – 11:00 AM EST

Register to attend:



May 27, 2021

Are You “locked in” on EDDM (Retail vs. BMEU) and is the timing negotiable?

PCCAC Educational Sub-Committee and National PCC Program Office

2:00 PM – 3:00 PM EST

Link to attend:

Password: 192404

“Get Connected and Grow”

 Postal Customer Council Advisory Committee (PCCAC), Communications and Marketing Sub-Committee

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Change of address services (COA)

 COA requests made at Post Offices are available at no cost.

USPS wants customers to know they may be paying too much for change of address (COA) services at non-postal websites. USPS has no relationships with non-postal sites that offer change of address. Some sites charge as much as $40 to register new addresses. Others charge nominal fees upfront before tacking on hefty charges later.


Consumers often find the sites while searching for change of address information online. Some sites falsely claim to be affiliated with the Postal Service. USPS charges $1.05 identity verification fee to process COA requests submitted online.


Customers who used a non-postal site to submit a change of address request and request a refund should be referred to the business that operates the site


Since the launch of the Postal Service mobile application (app), more than 4.6 million people have downloaded the app in its iPhone, Android and BlackBerry configurations. No matter the device, customers can use the app to track packages, find Post Office locations, calculate shipping prices, look up ZIP Codes, schedule pickups, order supplies or request hold mail services.


The iPhone application, released in December 2009, has been downloaded by 3.6 million customers and is ranked the 11th most popular free business application in the Apple App Store. The Android application, released in March 2011, has been downloaded about 900,000 times.


Each platform application has recorded millions of visits. Customers using the iPhone version are visiting USPS online more than 1 million times each week. Go to   to get started.

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