PCC Week begins next week, with National PCC Day scheduled for Wednesday September 22. This year, PCC Week and NPF run concurrently.


Sneak Peek - Postmaster General Louis DeJoy Addresses National Postal Forum Attendees



Postmaster General Louis DeJoy discusses the state of the Postal Service on September 20, 2021 – the first day of the Fall virtual National Postal Forum. Register now to learn more about the purpose of the Delivering for America Plan, how it is successfully transforming the Postal Service into the future, and how the plan will deliver for our customers. A preview of this interview is available online now HERE.  The full discussion is only available to NPF attendees. 


In addition to this news magazine style interview, PMG DeJoy discusses other key components of the plan and current business activity with senior USPS officials. Executive Leadership Team members provide in-depth analysis and information on USPS capital planning, peak holiday season planning, postal product and service updates and much more. The Postmaster General also has an in-depth conversation with industry leaders from the PCC Advisory Committee.


The 2021 virtual National Postal Forum (NPF) takes place September 20 – 22, 2021, with insightful content from USPS leaders. Along with three officer- led sessions – one hour discussions on logistics, security and technology -  21 general workshops on postal products and services, and industry trends, attendees will have the opportunity to network virtually. Additionally, day two features key marketing platforms designed to grow your business. Content will feature a deep dive on USPS Connect, groundbreaking technology solutions, and what USPS is doing to enhance mail programs.  Register today for access to this content and much more throughout the three-day event. To register directly, CLICK HERE.


Attendees will have access to information for thirty days after the event and will be able to provide their organizations with insights and planning for the upcoming mailing and shipping season.  With the new NPF virtual platform, attendees have the opportunity to view hours of programming at their convenience


PCCs will have access to the entire NPF platform on Wednesday, September 22, 2021. The CTPCC agenda includes:


  • 10:00 AM – 11:00 AM        PCCs will have an option to choose from 1 of 3 workshops


  • 11:15 AM – 12:15 PM        Officer Led Session
    • Chief Inspector, Gary Barksdale and Deputy Chief Inspector, Pete Rendina


Round Table discussion with Art Gerckens!


Art Gerckens, Manager

Mail & Duplicating Center

Sacred Heart University

Fairfield, CT


Industry Co-Chair Fairfield County PCC since 2001

Member National PCC Advisory Board 2008-2011 and Chair of the Recognition Subcommittee

2015 National Gold Leadership Award Industry PCC Industry Co-Chair, Education, and Innovation

Past President Association of College & University Mailing Services

Host of Postal Biz-Buzz Podcast



         Use this link to  Join Zoom Meeting at 12:30-1:30 featuring Art Gerckens!


  • 1:30 PM – 2:40 PM            National PCC Day Program - pre-recorded event; readily available for playback, so not all PCCs will have their events on the actual day.
    • PCC 60 Anniversary Video
    • PMG Louis DeJoy Roundtable with the PCCAC
    • Sustainability of Mail, VP Marketing, Sheila Holman
    • PCC Advisory Committee Roundtable – Future of the PCC
    • Surprise PCC Awards Recognition


  • 3:00 PM – 4:00 PM            PCCs will have an option to choose from 1 of 3 workshops



If you have questions or need additional information, please call or email me.


Thank you for supporting the CTPCCs!


See you next Wednesday at 12:30pm.




Omar Mohammed

Customer Relations Coordinator

141 Weston Street Hartford, CT 06101

Phone: 860-524-6144 Cell: 860-837-4635




Industry Engagement and Outreach, Corporate Affairs


Please visit us on the USPS PostalPro website.

Thank you for your support of the United States Postal Service.

Industry Engagement & Outreach/USPS Corporate Affairs


To subscribe or unsubscribe to PCC Alerts, please hit reply and send us your request. Or mail your request to:

Attn: Industry Engagement & Outreach

475 L’Enfant Plaza, RM 4411

Washington DC 20260


Privacy Notice: For information regarding our privacy policies, visit www.usps.com/privacypolicy.


In case you were not able to attend the Informed Visibility Zoom presentation click the blue button below, if it asks for a Passcode, enter:   Arb10J@&

To join us, simply click on the link(s) listed below for the meeting(s) you are interested in attending and register today!  


You can find the most up-to-date PCC May 2021 Virtual Event information listed on PostalPro.  Click the PostalPro link: https://postalpro.usps.com/node/9573 to access details for PCC events that can be attended online nationwide.


We look forward to seeing you there.



May 2021 PCC Virtual Event Calendar



May 11, 2021

Tuning Up the Channels – presented by Kathy Hall, President, ATIME4Marketing – Omnichannel Marketing Strategies

Buffalo/Niagara and Greater Rochester PCCs – Atlantic Area

11:00 AM – 2:00 PM EST 

Register to Attend: https://usps.zoomgov.com/webinar/register/WN_ofrQ9EenTM6ytz_HYr0yCQ



May 12, 2021

ACS Address Change Service

Long Island PCC – Atlantic Area

10:00 AM – 12:00 PM EST 

Register to attend email :  Francine.v.segarra@usps.gov


Grow Your Business Day WebinarLoyalty Program – hosts Susan McGowan, USPS Senior Sales Program Specialist, Small Business and Vivian Washington, USPS Sales Program Specialist, Small Business.

USPS Small Business Program Office 

1:00 PM – 2:00 PM EST 


Register to attend: https://usps.zoomgov.com/webinar/register/WN_ofrQ9EenTM6ytz_HYr0yCQ


“Train the Trainer – Things that I Learned at Disney” presented by Glen Swyers, Director - Marketing Integration at Classic - The IMAGINE Group

Central Florida, Southwest Florida, and Tampa Bay Suncoast PCCs – Southern Area

2:00 PM – 3:00 PM EST 

Register to attend:  https://www.tampapcc.org/



May 13, 2021

Navigating USPS Websites, Finding Your Answer – presented by Dale Kennedy, USPS Manager, Product Classification Acceptance and Mike Filipski, USPS Business Process Specialist Principal

Greater Madison Area PCC – Central Area

8:00 AM  – 10:30 AM CST 

Register to attend: www.madisonpcc.com


Sacramento PCC “Town Hall” – Seamless Acceptance Updates & Mailer Score Cards presented by Tammy Talso, USPS Sacramento BMEU Manager, with Special Guest, Randy Holt, USPS HQ Business Acceptance Performance Specialist

Sacramento PCC – WestPac Area

9:00 AM  PST 

Register to attend: https://www.sacpcc.com/


Seamless Acceptance – presented by Angela Brooks, USPS Arkansas District Business Mail Entry Manager

Central Arkansas and Northwest Arkansas PCCs – Southern Area

1:00 PM – 3:00 PM CST 

Register to attend: www.centralarkansaspcc.org


Business Service Network (BSN)

Memphis Area and Nashville Middle TN  PCCs – Southern Area

1:00 PM – 2:00 PM CST 

Link to attend:




May 14, 2021

Folded Self-Mailers

Vermont PCC – Atlantic Area

11:00 AM – 12:00 PM EST 

Register to Attend https://www.vtpcc.org/events



May 18, 2021

What’d I Miss…in Business – presented by Terry Jones, CEO Travelocity

PCCAC Education Programming Sub-Committee and National PCC Program Office

2:00 PM – 3:00 PM EST 

Link to Attend: 


Passcode: 999999



May 20, 2021

USPS State of Business – What We’ve Learned, Where We Are Headed

Chicago PCC – Central Area

8:30 AM – 10:30 AM CST 

Link to Attend: https://www.chicagopcc.com/


ACS Returns – guest speaker Judy Kalus, Sr. Business Analyst, Pitney Bowes

Memphis Area and Nashville Middle TN  PCCs – Southern Area

8:30 AM – 9:30 AM CST 

Link to attend:



Grow Your Business Day – Central MO PCC Customer Appreciation Lobby Event

Columbia Missouri Post Office Lobby

511 E Walnut St

Columbia, MO  65201

Central Missouri PCC – Central Area

10:00 AM – 12:00 PM CST 

Link to Register: https://centralmopcc.com/


USPS “State of the Business” – presented by Ed Ruiz, AVP WestPac Area

Los Angeles, Santa Ana, and Sierra Coastal PCCs – WestPac Area

11:00 AM – 12:30 PM PDT 

Link to Attend: https://usps.zoomgov.com/meeting/register/vJIsce2qrzosEiAqk07UzaRVKolJaxtUDZM


Powerful Women in Mail Roundtable – guest speakers discuss struggles, successes, career tips and the future for women and everyone in our industry: Bibbie Webb, Partner, LIMB Design; Chenise Ledoux, USPS District Manager; Dina Kessler, Owner, Kessler Creative; Joy Zerbach, VP, Business Extension Bureau; June Martindale, USPS District Manager; and Lindsey Taylor, USPS HQ Mgr., Customer Outreach

Houston PCC – Southern Area

11:00 AM – 1:00 PM CST 

Register to attend: www.houstonpcc.com


International Mailings – presented by Paul Byers, USPS BMEU Specialist

Albuquerque and Arizona Desert Skies PCCs – WestPac Area

11:00 AM – 12:00 PM MST 

Register to attend: Phoenixpcc.com



May 25, 2021

Direct Mail Results with EDDM & Shipping Discounts - presented by USPS, Business Development Specialists, Tonya McCurdy, Tanisha Coleman and Tanisha Rabb.

Detroit PCC – Central Area

11:00 AM EST

Register to attend: https://www.detroitpcc.com/


Full Service  - presented by Will Ulrich, Midwest Direct

Central Ohio (Columbus) PCC – Central Area

1:30 PM EST – 2:30 PM EST 

Register to attend email: Ranjit.K.Somal@usps.gov



May 26, 2021

Benefit of Informed Delivery for Business – presented by Steven Mills, USPS Product Management – Mailing Solutions Principal Product Management Specialist, and Verdonna Hudson, USPS Principal Product Management Specialist, and Ed Mayhew, Postal Consultant, Classification Station

Greater New York PCC – Atlantic Area

10:00 AM – 11:00 AM EST

Register to attend: https://usps.zoomgov.com/webinar/register/WN_rK84yIt2R1mzpsngu1mdqA



May 27, 2021

Are You “locked in” on EDDM (Retail vs. BMEU) and is the timing negotiable?

PCCAC Educational Sub-Committee and National PCC Program Office

2:00 PM – 3:00 PM EST

Link to attend:


Password: 192404

“Get Connected and Grow”

 Postal Customer Council Advisory Committee (PCCAC), Communications and Marketing Sub-Committee

 Please visit us on the USPS PostalPro website.

Thank you for your support of the United States Postal Service.

-Industry Engagement & Outreach/USPS Marketing


To subscribe or unsubscribe to PCC Alerts, please hit reply and send us your request. Or mail your request to:

Attn: Industry Engagement & Outreach

475 L’Enfant Plaza, rm 4411

Washington DC 20260


Privacy Notice: For information regarding our privacy policies, visit www.usps.com/privacypolicy.

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Coronavirus FAQs

Visit our FAQs for more information on how we're handling the effects of this pandemic while ensuring safe mail handling and delivery to all residential and business customers.

Click the links below for up to date information


                   USPS® Coronavirus Updates for Residential Customers 

                USPS® Coronavirus Updates for Business Customers

To subscribe or unsubscribe to PCC Alerts, please send us your request at pcc@usps.gov

Change of address services (COA)

 COA requests made at Post Offices are available at no cost.

USPS wants customers to know they may be paying too much for change of address (COA) services at non-postal websites. USPS has no relationships with non-postal sites that offer change of address. Some sites charge as much as $40 to register new addresses. Others charge nominal fees upfront before tacking on hefty charges later.


Consumers often find the sites while searching for change of address information online. Some sites falsely claim to be affiliated with the Postal Service. USPS charges $1.05 identity verification fee to process COA requests submitted online.


Customers who used a non-postal site to submit a change of address request and request a refund should be referred to the business that operates the site


Since the launch of the Postal Service mobile application (app), more than 4.6 million people have downloaded the app in its iPhone, Android and BlackBerry configurations. No matter the device, customers can use the app to track packages, find Post Office locations, calculate shipping prices, look up ZIP Codes, schedule pickups, order supplies or request hold mail services.


The iPhone application, released in December 2009, has been downloaded by 3.6 million customers and is ranked the 11th most popular free business application in the Apple App Store. The Android application, released in March 2011, has been downloaded about 900,000 times.


Each platform application has recorded millions of visits. Customers using the iPhone version are visiting USPS online more than 1 million times each week. Go to https://www.usps.com/mobile/info.htm   to get started.

To subscribe or unsubscribe to PCC Alerts, please send us your request at pcc@usps.gov

PCC Insider Registration

NEW! Sign up today for the electronic newsletter, PCC Insider, created specifically for PCCs by USPS Headquarters, to receive current information about issues important to the mailing community.


PCC Insider Registration

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